Community Support Agencies
If this is an emergency or you’re afraid for your safety, call 911 or your local police service.
Ontario has numerous community agencies that provide specialized help, support and information for problem gambling. You will also find agencies that offer legal advice, peer support, and credit and debt counselling.
Finding problem gambling services
Ontario Problem Gambling Helpline
1 888 230-3505
Free, live answer 24/7, confidential and anonymous. Contact can be made by phone, e-mail and web chat. Service is available in over 140 languages. This line provides immediate access to information about problem gambling treatment services, credit and debt counselling services, family services, self-help groups and other resources related to problem gambling.
Finding mental health services
Ontario Mental Health Helpline
1 866 531-2600
Free, live answer 24/7, confidential and anonymous. Contact can be made by phone, e-mail and web chat. Service is provided in over 140 languages to consumers, families, service providers and others seeking information about mental health resources.
Finding drug and alcohol services
Ontario Drug and Alcohol Helpline
1 800 565-8603
Free, live answer 24/7, confidential and anonymous. Service is available in over 140 languages. Contact can be made by phone, e-mail and web chat. This line provides information and referral to alcohol and drug treatment in Ontario.
Finding a child protection agency in your area
Dial 211, call the operator, call the police or check the list of emergency numbers in the front of your telephone book.
For a list of child protection agencies in Ontario:
Ontario Association of Children’s Aid Societies
Finding help for women who are being abused
The Assaulted Women's Helpline
1 866 863-0511
24-hour crisis line. The line also provides assistance to friends and family members of abused women, service providers and other professionals in contact with abused women.
1 877 femaide (1 877 336-2243)
Fem’aide is a crisis line for francophone women who are experiencing domestic violence.
Finding help for children in crisis
Kids Help Phone
1 800 668-6868
A free, 24-hour telephone support and information line for children and youth. Available in English and French.
Finding a crisis line or mobile crisis team in your area
Dial 211, call the operator or check the list of emergency numbers in the front of your telephone book.
Finding the Ontario Social Assistance Office in your area
Ontario Social Assistance Office Finder
Or dial 211.
Finding community and social services in your area
Dial 211 on your phone
211 is a three-digit phone number and website that provides information and referral to community and social services in Ontario. The service can provide resources for crisis lines, shelters, counselling, financial assistance, children’s services and much more.
Finding Aboriginal community services
Ontario Federation of Indian Friendship Centres
1 800 772-9291
A provincial Aboriginal organization representing Friendship Centres in Ontario. The OFIFC administers a range of programs, including the Aboriginal Responsible Gambling Programme. Friendship Centres also design and deliver local initiatives.
Finding peer support
Gamblers Anonymous (GA)
GA is available in many communities. Based on Alcoholics Anonymous, GA uses a 12-step self-help approach to recovery.
Gam-Anon and Gam-Ateen
Gam-Anon is peer support for family members and friends of people with gambling problems. It helps them cope, stop blaming themselves for the person’s gambling problems, and focus on their own health and well-being.
GamTalk is a Canadian online discussion board for people with gambling issues to share their experiences and ideas.
Finding credit counselling
1 800 267-2272
A non-profit organization that helps Canadians deal with immediate debt problems, as well as equip them with the skills they need to manage their finances over time.
Ontario Association of Credit Counselling Services
1 888 746-3328
A non-profit organization that represents a membership network of accredited credit counselling agencies and certified credit counsellors.
Finding financial information and education
Your financial institutions you use are a place to start getting information and help.
Canadian Bankers Association
Provides online information about banks and banking in Canada and financial issues that affect Canadians.
Financial Consumer Agency of Canada
An independent body of the Canadian government working to protect and inform consumers of financial services.
Equifax monitors credit ratings for Canadians and can provide consumers with a free credit report by mail. This report can inform you about outstanding debts.
TransUnion also monitors credit ratings for Canadians and provides consumers with a free credit report by mail. This report can inform you about outstanding debts.
Finding legal information and referral
Legal Aid Ontario
1 800 668-8258
Legal Aid Ontario provides legal assistance for low-income people. The phone line provides help in over 120 languages on Monday to Friday, 8:00 a.m.–5:00 p.m. Legal Aid Ontario has special services to help people experiencing domestic violence.
Legal Aid Ontario Family Law Information Program (FLIP)
The Family Law Information Program (FLIP) is a free online resource designed for adults in Ontario whose relationship with their spouse or partner is breaking down.
Legal Aid Ontario List of Resources
Legal Aid Ontario’s website includes a lengthy list of legal resources, including community legal clinics and resources for finding a lawyer.
Your Law: Family Law in Ontario
Developed by the Law Society of Upper Canada, this website offers parents free information and access to resources on the emotional, financial, legal and social considerations relating to child custody, access and support.
Community Legal Education Ontario (CLEO)
CLEO publishes useful legal information, but does not give legal advice. Most of their publications are written for people with low incomes and for other disadvantaged groups.
Lawyer Referral Services (LRS)
1 800 268-8326, or 416 947-3330
LRS will give you the names of lawyers in your area, including those who accept legal aid. These lawyers can provide a free half-hour consultation.
Finding a family doctor or nurse practitioner
Health Care Connect
1 800 445-1822, Mon–Fri, 9:00 a.m.–5:00 p.m.
Finding awareness, prevention and other treatment information
Centre for Addiction and Mental Health
416 595-6111 or 1 800 463-6273
CAMH is a leading Addiction and Mental Health teaching hospital in Canada. CAMH succeeds in transforming the lives of people affected by addiction and mental illness, by applying the latest in scientific advances, through integrated and compassionate clinical practice, health promotion, education and research.
Responsible Gambling Council
A non-profit organization dedicated to responsible gambling awareness programs.
COSTI Immigrant Services
1 866 222-9993
COSTI's Problem Gambling Services include culturally and linguistically appropriate prevention, education and treatment for gamblers and family members. The program targets ethno-specific communities such as the Hindi, Korean, Polish, Portuguese, Punjabi, Spanish, Sinhalese, Tagalog, Tamil, and Vietnamese speaking communities.
Niagara Multilingual Prevention/Education Problem Gambling Program
A multilingual website offering information in 11 languages.
YMCA Youth Gambling Awareness Program
Provides prevention and education for children and youth ages 8-24. This includes community awareness sessions, presentations to schools, and workshops for teachers and parents. Locations across Ontario.
Youthbet Youth Gambling Project
An interactive multimedia website for youth. Includes information on definitions, odds, gambling assessment, money management, and links to helpful resources.